Shipping Policy

3-5 Day U.S. Shipping

Fast fulfillment from domestic warehouse

All 50 U.S. States

Delivery to all 50 U.S. states

Cold Chain Maintained

Temperature-controlled packaging

Discreet Packaging

Plain shipping boxes, no branding

Tamper-Sealed

All vials individually sealed

Last Updated: June 11, 2026

1. U.S. Domestic Shipping (3-5 Day)

Standard Shipping — FREE on orders over $200

All U.S. orders ship via UPS or USPS 3-5 day service. Orders over $200 ship free; orders under $200 pay a flat $11.85 shipping fee. Orders placed before 2:00 PM EST Monday–Friday typically ship same day. Orders placed after 2:00 PM or on weekends ship the next business day.

• Ships to all 50 U.S. states including Alaska and Hawaii
• PO Boxes accepted
• Signature confirmation may be required for orders exceeding $500
• Tracking number provided via email upon dispatch
• Orders under $200: $11.85 flat shipping fee

2. Processing Time

• Standard Orders: Same-day or next business day processing
• Bulk Orders (10+ items): May require 1-2 additional business days for preparation and quality checks
• Weekends/Holidays: Orders placed Friday after 2:00 PM through Sunday will ship Monday (or next business day)
• Peak Periods: During promotional events, processing may be extended by 1 business day

You will receive a tracking number via email once your order has been dispatched. If you do not receive tracking within 2 business days, please contact us.

3. Temperature-Controlled Shipping

Research peptides are sensitive biological materials that require proper handling throughout the shipping process:

• Cold Packs: All shipments include gel ice packs to maintain 2-8°C during transit
• Insulated Packaging: Foam-insulated boxes prevent temperature fluctuation
• Summer Months: Additional ice packs and dry ice options available during warm weather
• 3-5 Day Delivery: Fast transit minimises time in transit to preserve product integrity
• Summer Shipping: Additional cold chain protection during warm months

Important: Refrigerate products immediately upon delivery at 2-8°C. For long-term storage, -20°C is recommended. Failure to store properly after delivery voids any return or quality claim.

4. Order Tracking

Every order ships with full tracking visibility:

• Tracking number sent via email upon dispatch
• Real-time status updates through the carrier's website
• Delivery confirmation notification via email
• For any tracking issues, use our contact form with your order number

5. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, we're here to help:

• Lost Packages: Contact us if your package has not arrived 5 business days after the estimated delivery date. We will initiate a carrier investigation and, if confirmed lost, ship a replacement at no charge.
• Damaged Packages: Report damage within 48 hours of delivery with photographic evidence. See our Refund Policy for full details on the claims process.
• Shipping insurance is included on all orders over $200
• For orders under $200, optional insurance may be added at checkout

6. Address Requirements

To ensure timely and accurate delivery:

• Ensure your shipping address is complete and accurate, including apartment/suite numbers
• Include your full ZIP code and apartment/suite number
• We are not responsible for delays caused by incorrect or incomplete addresses
• Address changes after dispatch may not be possible depending on the carrier
• If a package is returned to us due to an incorrect address, re-shipping costs are the buyer's responsibility

7. Shipping Restrictions

Please note the following restrictions:

• We currently ship within the United States only
• We do not ship to countries with known restrictions on research peptide imports
• It is the buyer's responsibility to verify that the importation of research compounds is legal in their jurisdiction
• Orders flagged by our compliance team may be delayed for additional verification
• We reserve the right to refuse shipment to any address at our discretion

8. Contact

For shipping questions or issues, please contact us or write to:

GLUUM. LLC — Shipping Department

30 N Gould St, Ste R

Sheridan, WY 82801

USA

Email: support@gluumresearch.com

We typically respond within 24 hours on business days.