Refund Policy

Due to the sensitive nature of research peptides, refunds are evaluated on a case-by-case basis. Please read this policy carefully before placing an order.

Important: This refund policy covers only shipping, packaging, and product-identity issues. It does NOT cover any claim for refund, compensation, or damages arising from consumption, injection, inhalation, or any other in-vivo administration of the product to humans or animals — such uses are expressly prohibited and undertaken at the sole risk of the person who misuses the product. See also our Terms of Service.

Last Updated: June 11, 2026

1. Eligible Returns

We will consider refunds or replacements in the following circumstances:

2. Non-Refundable Conditions

The following situations are not eligible for refund:

3. Return Process

To initiate a return or refund request, follow these steps:

  1. Contact us within 48 hours of delivery through our contact form
  2. Provide your order number, the affected product(s), and a detailed description of the issue
  3. Include clear, high-resolution photographs showing damage, discrepancies, or defects
  4. Our team will review your claim within 2 business days and respond with a determination
  5. If approved, we will provide return shipping instructions (if applicable) or issue a replacement/credit

Important: Do not return products without prior authorisation. Unauthorised returns will not be processed or refunded. All returned items must be in their original, sealed packaging.

4. Replacement vs. Refund

Depending on the situation, we may offer one or more of the following resolutions:

The resolution method is at GLUUM. LLC's sole discretion based on the nature of the issue and available inventory.

5. Domestic U.S. Orders

We ship exclusively within the United States via UPS or USPS 3-5 day service. The same refund policy applies to all U.S. orders. Please note the following additional considerations:

6. Refund Timeline

Once a refund has been approved, processing follows this timeline:

Refunds will be issued to the original payment method. We cannot issue refunds to alternative payment methods, bank accounts, or third parties.

7. Order Cancellations

Orders may be cancelled within 1 hour of placement, provided they have not yet been dispatched. To cancel, contact us immediately through our contact form with your order number and "CANCEL" in the subject line.

Orders that have already been shipped cannot be cancelled and are subject to the standard return and refund policy above.

8. Dispute Resolution

We strive to resolve all disputes directly with you. If you are unsatisfied with the outcome of a refund request:

  1. Submit the contact form with the subject line "Dispute Escalation" and include all relevant documentation
  2. A senior team member will review your case within 5 business days
  3. We will provide a final determination in writing

If a resolution cannot be reached, disputes will be handled in accordance with the governing law provisions in our Terms of Service.

9. Contact

For refund requests or questions, please contact us or write to:

GLUUM. LLC — Returns Department

30 N Gould St, Ste R

Sheridan, WY 82801

USA

Email: support@gluumresearch.com

We typically respond within 24 hours on business days.

10. Country-Specific Policy — USA

Country

USA

Policy URL

Returns & Exchanges

Product Condition & Window

Method & Fees